Frequently Asked Questions

Will my order ship in discreet packaging?

Yes. Every order ships in a completely plain box with a return label that reads “Shipping Department.” Nothing on the outside hints at what is inside.

What will show on my credit card statement?

Your card is billed as “SPG1.ORG 615-696-9140”. There is no mention of SpicyGear or our products anywhere on your statement.

How do you protect my privacy?

We have never sold, rented, or traded a customer’s information since 1996, and we never will. Orders ship in plain packaging and checkout is fully encrypted. The details are in our Privacy Policy.

How fast will my order ship?

Orders placed by 12 PM ET Monday through Friday ship within 24 hours via USPS. Pick Ground Advantage or Priority Mail at checkout, and shipping is free on USA orders over $75.

Where does my package ship from?

Orders ship from our warehouses in Clearwater, FL or Pennsauken, NJ, whichever gets your order to you fastest. SpicyGear is family-run from Land O’ Lakes, Florida.

Do you ship to APO/FPO and international addresses?

Yes. We ship to APO/FPO addresses and internationally via USPS. International customers are responsible for all duties, VAT, and taxes. Full details are on our Shipping Information page.

How do I cancel an order?

Contact us within 12 hours of placing your order, before it ships. Text 615-696-9140 or open a support ticket with your order number and we will take care of it.

What payment methods do you accept?

All major credit and debit cards, plus PayPal. Prefer to pay by check or money order? Contact us and we will send you a mail order form.

Can you get a product you don’t carry?

Yes, and we never charge extra for special orders. Text us or send us a message and we will quote a price and check availability.

How big are your toys?

Every product page lists measurements, and our printable SpicyGear Sizing Chart shows width, diameter, and circumference, plus a measuring stick for length, so you can compare at home before you buy.

How do you pick the products you sell?

Haley personally picks every toy we sell. No junk novelties – everything must meet our standard for quality construction, body-safe materials, and pleasure. Customer feedback shapes the catalog too, so tell us what you think.

I make a product. Can I sell it on SpicyGear?

We are always looking for great new products. Mail a tester with your contact information and quantity pricing to: Yabai Distribution LLC, ATT: Product Submission, PO Box 249, Land O’ Lakes, FL 34639.

Can I return a toy?

Opened items that contact the body are non-returnable for health and safety, unless defective. Defective powered toys are replaced free within 30 days of purchase. Unopened items may be returned within 30 days with a 35% restocking fee. The full rules are on our Return Policy page.