Due to the nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and protection of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once an item leaves our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Douche/Enema Kits
- Anal Toys, Beads And Plugs
- Cock And Ball Devices, Cock Rings And Cock Sleeves
- Gags And Ropes
- Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
If a non working (defective) product is received
Most issues can be resolved by contacting our customer service, however in the event that a product is received and dead on arrival, we will promptly reship an identical working product upon return of the defective product. This only applies to items that are powered (Vibrating) and not for any non vibrating (motorized) product.
In the event we make a mistake and ship you the wrong product, we will promptly fix the issue and reship out the correct product. We may request that the mistake product be shipped back to us at our expense.